If you own a website be aware of where your domain name is registered! I know that this has nothing to do with cleaning tips but it has everything to do with this blog and maybe your website… This website was registered by a Mr. Richard Fray, of www.northstewart.com, on my behalf. The problem is that he registered the website in his name. When I discovered this I requested that it be placed in my name. Which was done.
However, the web designer, Mr. Fray, never moved the website registration out of his account and control. Since he still controlled the account I could not purchase an extension of the registration for another year. I was locked out the the registration process. The end result is that the website was down for four days.
What made things interesting is that the whois.org directory of registered website showed that the site was registered by a company known as Enom. However, a call to Enom revealed that another company actually registered the website and that they are a reseller of Enom services. That company, namecheap.com, only had a voice message service available for customers. So I left my message, now since it was the weekend, I wasn’t expecting a response until Monday. So I also tried email support.
To my surprise they emailed me back very quickly and left a phone message with an 800 number to call on Monday. They eventually informed me that yes, Mr. Fray, does control the account, however, the offered a work around for me. I could deposit funds in my account and they would resolve the matter and get my site back up and functioning. This did not however, resolve the long term issue that he has control of the domain, even thou I own the domain.
The best way to look at this is you own the car that you are driving, but the bank also has control of the car, if you have taken out a loan on that car. This is a big problem for me since I am trying to sell the business and website. I need the registration in my account, not just in my name.
I had complete trust in this person and that trust was broken. So I caution you to cover your assets. DO NOT EVER… LET SOMEONE ELSE REGISTER YOUR DOMAIN NAME! IT IS A VERY SIMPLE PROCESS… I have done it four times since I had this site registered by someone else… This is way to serious a matter to trust to someone else.
Unless he changes his position, I have no other recourse other than to take legal action. So please learn from my mistake rather than having to learn the hard way. I thought this person was a friend!